Released on: January 15, 2008, 4:18 am

Press Release Author: Bharat Book Bureau

Industry: Computers

Press Release Summary: Operations support systems (OSS), the information technology
infrastructure that gives carriers the ability to create, deploy, manage, and
maintain network-based services, are being retooled to handle converged network
operations. Carriers are buying solutions that will inter-work wireless, IP, and
traditional PSTN elements within their enterprise, as well as extend a comparable
level of management and control to dissimilar OSSes as part of their overall
strategy.

Press Release Body: Operations support systems (OSS), the information technology
infrastructure that gives carriers the ability to create, deploy, manage, and
maintain network-based services, are being retooled to handle converged network
operations. Carriers are buying solutions that will inter-work wireless, IP, and
traditional PSTN elements within their enterprise, as well as extend a comparable
level of management and control to dissimilar OSSes as part of their overall
strategy. This industry analysis report examines recent marketplace drivers by
focusing on billing, customer care, trouble/repair, planning and engineering,
provisioning/inventory, network management, business management, and workforce
management. Expenditures are segmented by OSS type and geographic region for both
broadband and narrowband services.

Today, with revenue growth prospects rooted in reality, profitability is the new
rallying cry. The focus of investment today is the minimizing of cost, as opposed
to the maximizing of growth-so OSSes that can squeeze out unnecessary operational
costs are high on carrier\'s shopping lists. From the OSS perspective, the focus on
return on investment (ROI) is guiding new investments. Automated online billing,
network asset management, configuration management and automated provisioning are
experiencing renewed interest because of their ability to directly reduce the
capital expenditures (CAPEX) and operational expenses (OPEX) associated with
delivering services and maintaining the network.

In hindsight, the industry should have seen the crash coming. The telecom industry
is a service industry, and service provider revenues ultimately determine the
capital available for new system purchases. As the new millennium began and the
anticipated revenue from Internet-generated applications failed to materialize, the
easy capital that drove the industry\'s investment in new systems and capacity
evaporated, forcing carriers to sharply cut spending across the board.

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